Shipping & Refund
All orders are trackable and you can follow your transaction via your account page on Urban Joi.
Free standard shipping on orders above $50!
$5 Standard Ground Service, 1-3 busines days
$7 DHL Express 1-2 business days.
$9 Standard Ground Service, 2-4 business days
$12 DHL Express Worldwide 2-5 business days.
$12, Standard Ground Service, 4-6 days
$16 DHL Express worldwide, 2-5 business days.
$16, Standard Ground Service, 4-6 days
$19 DHL Express worldwide, 2-5 business days.
At Urban Joi we offer free shipping worldwide when your order exceeds $50 or more. Yes, you read that right.
We aim to dispatch all orders within 1 business day from when the order was placed. Please allow 1 business days to receive your shipping confirmation and tracking information.
All orders are processed and fulfilled in our warehouse in Sweden, Stockholm. Please see information on carriers, delivery times and tracking information below. These timeframes are provided as a guide and can differ due to customs issues, special events and circumstances. We recommend using the tracking information when available, to make sure your order is delivered successfully.
As a Urban Joi community member, you always have 30 days free return policy. Please contact firstname.lastname@example.org for instructions.
For any further information on carriers, shipping times and tracking information please feel free to submit a request with our customer support team in the Contact section.
Please keep in mind that once your order has been dispatched, urbanjoi.com is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the respective postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
Customs, taxes, duties, and fees
Urbanjoi.com is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.